Thank you for shopping at www.spillshieldlid.com. We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied in any way, please review our Refund and Return Policy below.
- Returns
You may return eligible items within 7 days from the date of purchase for a full refund or exchange. To be eligible for a return, the item must meet the following criteria:
The item must be unused, undamaged, and in its original packaging.
All accessories, manuals, and promotional items included with the original purchase must be returned.
Proof of purchase (such as an order confirmation email or receipt) must be provided.
- Non-returnable Items
The following items are not returnable:
Products that have been used or washed.
Items purchased at a discount or clearance price.
- How to initiate a return
To initiate a return, please follow the steps below:
Contact us: Please email couponsupport@spillshieldlid.com and include your order number and reason for the return.
Get a Return Authorization: Our Customer Service team will provide you with a Return Authorization number and instructions on how to return your item.
Pack Your Return: Carefully package the item in its original packaging and include a copy of your invoice or proof of purchase.
Ship Your Item: Please ship your return to the address provided in your Return Authorization email. Please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
- Refunds
Once we receive and inspect your return, we will send you an email to let you know if your refund has been approved or denied.
If approved, we will process your refund and automatically apply the refund amount to your original payment method within 10 business days.
Please note that it may take additional time for your refund to be credited to your account, depending on your bank or credit card company. - Exchanges
If you would like to exchange your item for a different size, color, or model, please follow the return process as described above and place a new order for the item of your choice. Your returned item will be considered a refund. - Shipping Costs
Return Shipping Costs: You will be responsible for paying your own return shipping costs unless the return is due to an error on our part (e.g. wrong item sent, item damaged).
Original Shipping Costs: Original shipping costs are non-refundable. - Contact Us
If you have any questions or concerns about our refund and return policies, please feel free to contact us at:
Email: couponsupport@spillshieldlid.com
Thank you for choosing www.spillshieldlid.com. We appreciate your business and look forward to serving you again!
